Results 101 to 110 of about 12,083 (228)
Multi-channel customer management: A case study in Egypt
, 2009 Channel management is one CRM systems component much influenced by the behaviour of customers in relation to the implementation and use of channel management CRM component.
Brooks, L, Ali, M
core
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN ACADEMIC LIBRARIES:
DIU Journal of Humanities and Social Science, 2015 In this digital era academic libraries are already facing their greatest challenges and difficulties with multiple communication channels. For more than a decade, academic libraries have been under the pressure to change its way of operation and management due to constraint of budget and the appearance of online resources.
Khan, Md. Milan, Kamal, Mostafa
openaire +2 more sources
Cultural dimensions and CRM systems implementation: a preliminary framework
, 2006 Customer Relationship Management Systems (CRM) in particular. Several researchers have suggested ways in which management can accommodate these dimensions or solve the problems they may pose.
Brooks, L +7 more
core
Cogent Business & Management, 2018 This study examined the effects of Customer Relationship Management (CRM) practices on commercial banks performance in Amhara region, Ethiopia. However, the scarcity of research studies concerning CRM is still a major issue within the context of ...
Alemu Muleta Kebede, Zewdu Lake Tegegne
doaj +1 more source
CRM: CUSTOMER RELATIONSHIP MANAGEMENT
International Research Journal of Modernization in Engineering Technology and Science, 2022 openaire +1 more source
The People and CRM (Customer Relationship Management)
IOSR Journal of Business and Management, 2012 The evolution of Technology and its involvement in our everyday life has powerful implication for the relationship between government and citizen. Technology has the potential to completely transform the way government do business and how citizen relate to elected official and public agencies.
openaire +1 more source
Cultural dimensions and CRM systems: a structurational analysis
, 2008 Cultural dimensions are often identified as a crucial influence on the success or failure of Information Systems in general and Customer Relationship Management Systems (CRM) in particular.
Brooks, L, Ali, M, Alshawi, S
core
Analyzing Data Quality Investments in CRM - A Model-based Approach
, 2003 Known as Customer Relationship Management (CRM) in recent years a concept for business that focuses customers is often discussed in research and practice. After initially extraordinary expectations, numerous CRM projects fail. Thereby as one of the major
Heinrich, Bernd, Helfert, Markus
core
Estratégias de CRM para empresas de processamento de dados governamentais: [dissertação] [PDF]
, 2001 Dissertação (Mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico. Programa de Pós-graduação em Ciência da ComputaçãoEste trabalho apresenta modelos comumente propostos para a implantação de uma estratégia de Customer Relationship ...
Barreiros, Alessandra Natasha Alcântara
core
Customer Relationship Management and Service Quality: a qualitative study
, 2015 This study examined customer relationship management effectiveness and Service quality on international customers in a single University in the UK higher education sector.
Wali, Andy Fred +3 more
core