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Rini Sari, N La Rosa
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Revolutionizing market surveillance: customer relationship management with machine learning. [PDF]
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Predicting customer loyalty in omnichannel retailing using purchase behavior, socio-cultural factors, and learning techniques. [PDF]
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Multimedia data-driven customer churn prediction using an enhanced extreme learning machine. [PDF]
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Exploring the role of ICT in pharmaceutical supply chain practices and operational performance in Ethiopia: a structural equation modeling approach. [PDF]
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Customer Relationship Management (CRM)
International Journal for Research in Applied Science and Engineering Technology, 2018 openaire +1 more source
The impact of AI-enabled CRM systems on organizational competitive advantage: A mixed-method approach using BERTopic and PLS-SEM. [PDF]
HeliyonYoo JW, Park J, Park H.
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Application of GWO-attention-ConvLSTM model in customer churn prediction and satisfaction analysis in customer relationship management. [PDF]
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