Customer Relationship Management and Service Quality: a qualitative study [PDF]
, 2015 This study examined customer relationship management effectiveness and Service quality on international customers in a single University in the UK higher education sector.
Nwokah, N.Gladson +3 more
core
The landscape of dementia research, diagnosis, treatment, and care in Latin America
Alzheimer's &Dementia, Volume 22, Issue 3, March 2026.Abstract Latin America is undergoing rapid population aging alongside a rising burden of dementia. While the region holds substantial potential for dementia risk reduction, challenges remain, such as delayed diagnoses, limited access to specialized care and biomarker testing, persistent stigma, and deep‐rooted structural inequities.
Claudia K. Suemoto +41 more
wiley +1 more source
Questionary Research to Learn State of Affairs of Technological Support CRM [PDF]
Evaluation exercise was made on the basis primary research in which service organizations was spoken. They were answered for questions interrelated to customer relationship management (CRM).CRM, hypothesis, exploited software, cooperative part CRM ...
Suchánek, Petr, Vaněk, Jindřich
core +1 more source
Connecting Purchases with Customer Valueusing CRM Methods [PDF]
, 2018 This paper aims to examine various concepts associated with the development of definitions and dimensions of customer relationship management, and strive to develop a comprehensive model of customer relationship management.
Sesariza, D. A. (Dea)
core
Investigation of Social Media Metrics With Respect to Demand Modeling for Promotional Products
Journal of Forecasting, Volume 45, Issue 2, Page 850-866, March 2026.ABSTRACT Social media (SM) has revolutionized the way companies connect with customers, enabling more personalized marketing strategies and enhancing engagement. With platforms like Facebook offering detailed user data, businesses can create more targeted advertising campaigns. This paper proposes an approach to categorizing SM variables based on their
Yvonne Badulescu +3 more
wiley +1 more source
The Best Practice of CRM Implementation for Small- and Medium-Sized Enterprises
Administrative Sciences, 2019 The biggest key aspect to the success of a business is a satisfied customer. For this reason, it is possible to state that the growing trend of focusing on the customer and his/her needs has prevailed in recent years.
Michal Pohludka, Hana Štverková
doaj +1 more source
PERANCANGAN SISTEM INFORMASI PENJUALAN CATERING DENGAN METODE CRM (CUSTOMER RELATIONSHIP MANAGEMENT) PADA EDY'S CATERING [PDF]
, 2016 Sistem informasi adalah kerangka kerja yang mengkoordinasikan sumber daya (manusia, komputer) untuk mengubah masukan (input) menjadi keluaran (informasi), guna mencapai sasaran- sasaran perusahaan.
BOBBY VISCA DWI FERNANDEZ, 073040107 +1 more
core
A new model to support the personalised management of a quality e-commerce service
, 2003 The paper presents an aiding model to support the management of a high quality e-commerce service. The approach focuses on the service quality aspects related to customer relationship management (CRM). Knowing the individual characteristics of a customer,
Franceschini, Fiorenzo, Gianni', G.
core +1 more source
Public service supply chain management: A study of Australian employment services
Australian Journal of Public Administration, Volume 85, Issue 1, Page 167-187, March 2026.Abstract To continuously improve public service provision has been a stated goal of governments worldwide. Despite the increasing popularity of systems approaches to analysing public service delivery, research into the topic from a supply chain management (SCM) perspective, while acknowledged for its potential contribution to improving public service ...
Phuc Nguyen +2 more
wiley +1 more source