Results 71 to 80 of about 189 (115)
Ultima Management : Jurnal Ilmu Manajemen, 2011 The bank's customer service quality is one of the primary factor that can effect customer's loyality. This research examined the effect of service quality on customer loyalty with the intermediation customer satisfaction and intermediation customer perceived value.
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Media Mahardhika: Media Komunikasi Ekonomi dan ManajemenThis research aims to test and determine the influence of interest rates, customer satisfaction and service quality on sharia bank customer loyalty services. The type of research used is quantitative. The population and sample in this research are Sharia
Sriyono Sriyono, Jihan Rofila
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KONSTRUKSI MODEL FAKTOR ANTESEDEN LOYALITAS BERBASIS NILAI PELANGGAN
Jurnal Economia, 2017 Abstrak: Konstruksi Model Faktor Anteseden Loyalitas Berbasis Nilai Pelanggan. Tujuan Penelitian ini adalah menguji model konseptual pengaruh nilai pelanggan terhadap loyalitas melalui kepuasan, pelayanan purna jual, kepercayaan pada merk dan pemasaran ...
Irwan Christanto Edy
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Jurnal Apresiasi Ekonomi, 2019 The aim of this study is to find out how the Service Quality affecting Customer Loyalty and find out also whether the Customer Satisfaction acts as an intervening variable. From the results of this study, the variable Service Quality (X) significantly affects on customer loyalty (Y) where the regression coefficient is 0.308 with a significant level 0 ...
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PRESENTASI DIRI CUSTOMER SERVICE TERHADAP LOYALITAS NASABAH
CogniciaSalah satu faktor maraknya kasus perpindahan nasabah (customer switching) dari satu bank ke bank yang lain dikarenakan adanya pelayanan yang buruk (poor service) dari pihak bank khususnya pada customer service sehingga menyebabkan rendahnya loyalitas nasabah terhadap suatu bank.
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Pengaruh Implementasi Syariah Governance Terhadap Loyalitas Nasabah
Journal of Accounting and Investment, 2016 The research aims to examine and obtain empirical study on the effect of syariah governance implementation on customer loyalty. The object of this research is islamic banking in Yogzyakarta. Collecting data used purposive sampling method on islamic banking customers in Yogyakarta. A total of 102 respondents used as samples in this study.
Intan Purnamasari, Emile Satya Darma
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BRAND POSITIONING DAN TRUST TERHADAP LOYALITAS NASABAH (STUDI PADA NASABAH BPR JTIM CABANG BATU)
Jurnal Ekonomika Bisnis, 2016 The purpose of this study was to the positioning of brand loyalty , how positioning the brand to trust , how to trust in the loyalty and how to position the brand loyalty through customer confidence in their loan JATIM on Branch of Batu City. Sampling obtained from 100 respondents credit customers BPR Jatim on Branch of Batu City, studies using Patial ...
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Loyalitas Nasabah Tabungan : Peran Nilai dan Kualitas Hubungan
, 2018 Studi ini bertujuan untuk menguji dan menganalisis pengaruh nilai pelanggan dan Kualitas hubungan terhadap loyalitas nasabah. 58 Nasabah PT Bank Mandiri (Persero), Tbk Area Makassar Kartini digunakan sebagai sampel. Hasilpenelitian memberikan bukti bahwa nilai pelanggan berpengaruh positif dan signifikan terhadap loyalitas nasabah yang diakibatkan ...
null Hikmawati +2 more
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Kualitas Pelayanan, Kepercayaan, dan Kepuasan Terhadap Loyalitas Nasabah
Jurnal Pemimpin Bisnis InovatifSince its establishment, Islamic banks have experienced growth, especially in Indonesia with the largest Muslim population in the world who want an interest-free economic system (riba). This study aims to determine the relationship between Service Quality and Trust on Customer Loyalty through Satisfaction as an intervening variable.
null Kurniasih Kurniasih +2 more
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Pengaruh Kualitas Layanan Terhadap Loyalitas Nasabah Bank Syariah
SYNERGY: Jurnal Bisnis dan ManajemenIslamic banks face many challenges in maintaining and enhancing customer loyalty amid a highly competitive banking industry. Service quality is one of the key factors determining customer loyalty toward Islamic banking products and services. This research provides an analysis of how service quality affects customer loyalty in Islamic financial ...
Didit Darmawan, Dila Istianah
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