Results 51 to 60 of about 189 (115)

LOYALITAS NASABAH DAN KINERJA PERBANKAN DI INDONESIA

Jurnal Keuangan dan Perbankan, 2017
The purpose of this study was to investigate the impact of customer loyalty on firm performance in the banking industry in Indonesia. This study used sample of banking firms listed on the Indonesian Stock Exchange. The data was processed and analyzed by Partial Least Square (PLS).
Nurul Aisyah Rachmawati, Lindawati Gani, Hilda Rossieta   +2 more
openaire   +3 more sources

Pengaruh Kualitas Layanan Terhadap Komitmen Afektif, Komitmen Normatif, Komitmen Kontinuan Serta Loyalitas Nasabah Debitur Pada Pt. Bank Kalbar Di Kalimantan Barat

Jurnal Manajemen Teori dan Terapan, 2012
Perusahaan perbankan saat ini harus berupaya semaksimal mungkin untuk menciptakan pengalaman pelanggan terhadap kualitas layanan, dikarenakan memiliki dampak terhadap hasil hubungan pelanggan (Customer Relationship).
Nur Afifah
doaj   +1 more source

PENGARUH KUALITAS PELAYANAN DAN PENETAPAN HARGA TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA PADA LOYALITAS PELANGGAN (PENELITIAN PADA BNI CARD CENTER LNC JAKARTA)

Almana: Jurnal Manajemen dan Bisnis, 2018
Masyarakat yang berpikiran praktis tentu lebih senang menggunakan kartu kredit karena alasan kemudahan dalam melakukan transaksi bisnis. Kualitas pelayanan sangatlah penting dalam bisnis perbankan, selain menawarkan berbagai macam produk, perbankan ...
Rizky Ferrari Oktavian
doaj   +1 more source

A Study of Service Speed and Servicescape as a Basic Strategy to Improve Loyalty by Evaluating Customer Satisfaction at PT. Bank Mandiri Persero (Solo Branch)

Ekuilibrium: Jurnal Ilmiah Bidan Ilmu Ekonomi, 2021
This study aims to determine and analyze empirically the effect of service speed and servicescape on customer satisfaction and loyalty at PT. Bank Mandiri Persero (Solo Branch).
Siti Fatonah, Tulus Haryono, Pramesty Wahyu Istyaningsih   +2 more
doaj   +1 more source

Pengaruh Pendekatan Nasabah Dan Pengalaman Nasabah Terhadap Loyalitas Nasabah Pada Bank Muamalat KCP Baturaja

SANTRI : Jurnal Ekonomi dan Keuangan Islam
The purpose of this study is to determine the influence, Customer Intimacy and Customer Experience on Customer Loyalty at Bank Muamalat KCP Baturaja.This study used primary data with a quantitative approach. Classical assumption testing techniques, and hypothesis testing using IBM SPSS 26 statistical analysis.
null Muhammad Adzmy Nur Yansyah, null Hilda Hilda, null Fakhrina Fakhrina   +2 more
openaire   +1 more source

SERVICE PERFORMANCE DAN KEPUASAN SEBAGAI MODERATING VARIABEL TERHADAP LOYALITAS NASABAH PADA PT BPR LABUH GUNUNG PAYAKUMBUH

Jurnal Benefita, 2018
This searched aims to determine how much influence of service peformance (X) and satisfaction (Z), simultaneously and partially to customer loyalty (Y) at PT.
Febsri Susanti, Winda Ekazaputri
doaj   +1 more source

PENGARUH AKTIVITAS PROMOSI BANK MANDIRI DALAM MENARIK DAN MEMPERTAHANKAN NASABAH DI MAKASSAR

Jurnal PIKOM (Penelitian Komunikasi dan Pembangunan), 2018
Penelitian ini bertujuan untuk  mengetahui besarnya pengaruh yang ditimbulkan oleh promosi dalam menarik dan mempertahankan nasabah serta mengetahui bentuk promosi yang paling berpengaruh bagi masyarakat dalam menarik dan mempertahankan nasabah.
Indrayanti Indrayanti
doaj   +1 more source

DETERMINAN KEPUASAN NASABAH DALAM MEMBENTUK LOYALITAS NASABAH PT BTN CABANG AMBON

Jurnal Minds: Manajemen Ide dan Inspirasi, 2018
This study wanted to know the factors that are determinant of satisfaction in order to form customer loyalty PT BTN Ambon Branch. The purpose of this research is to analyze the influence of service quality factor, trust, customer value, product superiority, corporate image to satisfaction and customer loyalty of PT BTN Ambon Branch.
openaire   +2 more sources

HUBUNGAN ANTARA KEPUASAN NASABAH DENGAN POST PURCHASE BEHAVIOR STUDI EMPIRIS DI BSM DEPOK

Jurnal Aplikasi Bisnis dan Manajemen, 2020
This research aimed to analyze the relationship between customer satisfaction with post-purchase behavior for a marketing strategy development in Bank Syariah Mandiri (BSM) branch Depok.
Reny Fitriana Kaban
doaj   +1 more source

PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH BANK SYARIAH DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL INTERVENING

JEBIS (Jurnal Ekonomi dan Bisnis Islam), 2017
This research aims to examine the role of customer satisfaction as a mediating variable to connecting service quality to customer loyalty in Islamic Banks.
Muhammad Zakiy Ishak, Evrita Putri Azzahroh   +1 more
doaj   +1 more source