Results 41 to 50 of about 189 (115)

Pengaruh Kualitas Layanan Perbankan Terhadap Kepuasan dan Loyalitas Nasabah Bank Syariah XYZ di Jakarta

open access: yesJurnal Aplikasi Bisnis dan Manajemen, 2017
The competition of the banking industry requires Islamic bank to provide a great services to its customers. Service quality is one of the critical points for the banking industry.
Hendri Wijaya   +2 more
doaj   +1 more source

Analisis Pengaruh Corporate Social Responsbility, Islamic Banking Service Quality dan Corporate Image terhadap Loyalitas Nasabah di Bank BRISyariah Kantor Cabang Pembantu Ponorogo

open access: yesEl Barka, 2020
: This study aims to analyze the influence of Corporate Social Responsibility (CSR), Islamic Banking Service Quality (IB-SQ) and Corporate Image on Customer Loyalty. The population in this study is the customer of PT BRISyariah Ponorogo Sub-Branch Office
Ahmad Suminto, Shinta Maharani
doaj   +1 more source

PENGARUH RELATIONSHIP MARKETING TERHADAP LOYALITAS NASABAH

open access: yesMANAJERIAL, 2017
The research is aimed : 1) to determine the relationship marketing variables that consists of trust, commitment,  communication,  bonding  and  satisfaction partial   effect   on   customer   loyalty. 2)  to determine the    relationship marketing     variables that consists of trust, commitment, communication, relationship and  simultaneously ...
openaire   +1 more source

CORPORATE SOCIAL RESPONSIBILITY TERHADAP CUSTOMER LOYALTY YANG DIMEDIASI OLEH ELECTRONIC SERVICE QUALITY, TRUST DAN CUSTOMER SATISFACTION PADA INDUSTRI PERBANKAN INDONESIA

open access: yesJurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK), 2021
This article examines the effect of Corporate Social Responsibility (CSR) programs on customer loyalty that is mediated by service quality, trust and electorinic customer satisfaction.
Delia Anindita Prashella   +4 more
doaj   +1 more source

MEMBANGUN LOYALITAS NASABAH MELALUI PENGUATAN DIGITALISASI DI INDONESIA

open access: yesYurisprudentia: Jurnal Hukum Ekonomi, 2023
Kepuasan dan loyalitas merupakan faktor penting dan menjadi tujuan setiap perusahaan tak terkecuali perbankan. Layanan mobile banking di era teknologi menjadi pilihan bagi nasabah, oleh karena itu E-Service Quality serta E-Trust perlu dibangun demi mencapai loyalitas dan kepuasan nasabah.
Nadya Az Zahra   +2 more
openaire   +1 more source

Islamic Banking Loyalty in Indonesia: The Role Brand Image, Promotion, and Trust

open access: yesShare: Jurnal Ekonomi dan Keuangan Islam, 2023
This study aims to investigate the impact of brand image and promotion on customer loyalty in Islamic banking in Indonesia, with trust serving as a moderator variable.
Basrowi Basrowi   +3 more
doaj   +1 more source

LOYALITAS NASABAH BANK SYARIAH PENDEKATAN KARAKTERISTIK

open access: yesEqien: Jurnal Ekonomi dan Bisnis, 2016
Fenomena pertumbuhan Bank Syariah yang pesat di Indonesia tidak sebanding dengan market share. Salah satu aspek penting mengenai bank syariah adalah loyalitas nasabah. Tulisan ini memaparkan hasil studi lapangan dengan menyebarkan kuisioner kepada para nasabah BNI Syariah terkait loyalitas nasabah terhadap bank syariah melalui pendekatan karakteristik ...
openaire   +1 more source

PENGARUH KUALITAS PELAYANAN DAN CITRA PERUSAHAAN TERHADAP LOYALITAS NASABAH PADA AJB BUMIPUTERA

open access: yesJurnal Ilmu Keuangan dan Perbankan, 2019
Declining of the customer number still indicate a lack of customer loyalty to opt-in AJB's services. It based on an initial survey that the service quality provided to customers was not optimal as well as the reputation of the company decreased due to ...
Erwin Budianto
doaj   +1 more source

Strategi Sharia’ Marketing Pick Up Service Koperasi Syariah TKI Artha Mulya Lamongan

open access: yesJurnal Pamator, 2020
Tujuan penelitian adalah ingin mengetahui strategi pemasaran yang Islami serta kelemahan dan kelebihan dari Pick Up Service (pelayanan jemput bola) dari costumer (nasabah) kepada koperasi Sariah TKI Artha Mulya dan sebaliknya.
Eny Latifah, Devi Azlina Putri
doaj   +1 more source

Effect of Corporate Social Responsibility on Business Sustainability: The Dual Mediation

open access: yesJurnal Economia, 2021
: Companies are constantly trying to maintain customer trust and loyalty in an effort to preserve business sustainability. Implementing environmental concerns in the form of Corporate Social Responsibility (CSR) is expected to achieve both of these aims.
I Wayan Gde Sarmawa   +2 more
doaj   +1 more source

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