Results 41 to 50 of about 189 (115)
The competition of the banking industry requires Islamic bank to provide a great services to its customers. Service quality is one of the critical points for the banking industry.
Hendri Wijaya +2 more
doaj +1 more source
: This study aims to analyze the influence of Corporate Social Responsibility (CSR), Islamic Banking Service Quality (IB-SQ) and Corporate Image on Customer Loyalty. The population in this study is the customer of PT BRISyariah Ponorogo Sub-Branch Office
Ahmad Suminto, Shinta Maharani
doaj +1 more source
PENGARUH RELATIONSHIP MARKETING TERHADAP LOYALITAS NASABAH
The research is aimed : 1) to determine the relationship marketing variables that consists of trust, commitment, communication, bonding and satisfaction partial effect on customer loyalty. 2) to determine the relationship marketing variables that consists of trust, commitment, communication, relationship and simultaneously ...
openaire +1 more source
This article examines the effect of Corporate Social Responsibility (CSR) programs on customer loyalty that is mediated by service quality, trust and electorinic customer satisfaction.
Delia Anindita Prashella +4 more
doaj +1 more source
MEMBANGUN LOYALITAS NASABAH MELALUI PENGUATAN DIGITALISASI DI INDONESIA
Kepuasan dan loyalitas merupakan faktor penting dan menjadi tujuan setiap perusahaan tak terkecuali perbankan. Layanan mobile banking di era teknologi menjadi pilihan bagi nasabah, oleh karena itu E-Service Quality serta E-Trust perlu dibangun demi mencapai loyalitas dan kepuasan nasabah.
Nadya Az Zahra +2 more
openaire +1 more source
Islamic Banking Loyalty in Indonesia: The Role Brand Image, Promotion, and Trust
This study aims to investigate the impact of brand image and promotion on customer loyalty in Islamic banking in Indonesia, with trust serving as a moderator variable.
Basrowi Basrowi +3 more
doaj +1 more source
LOYALITAS NASABAH BANK SYARIAH PENDEKATAN KARAKTERISTIK
Fenomena pertumbuhan Bank Syariah yang pesat di Indonesia tidak sebanding dengan market share. Salah satu aspek penting mengenai bank syariah adalah loyalitas nasabah. Tulisan ini memaparkan hasil studi lapangan dengan menyebarkan kuisioner kepada para nasabah BNI Syariah terkait loyalitas nasabah terhadap bank syariah melalui pendekatan karakteristik ...
openaire +1 more source
PENGARUH KUALITAS PELAYANAN DAN CITRA PERUSAHAAN TERHADAP LOYALITAS NASABAH PADA AJB BUMIPUTERA
Declining of the customer number still indicate a lack of customer loyalty to opt-in AJB's services. It based on an initial survey that the service quality provided to customers was not optimal as well as the reputation of the company decreased due to ...
Erwin Budianto
doaj +1 more source
Strategi Sharia’ Marketing Pick Up Service Koperasi Syariah TKI Artha Mulya Lamongan
Tujuan penelitian adalah ingin mengetahui strategi pemasaran yang Islami serta kelemahan dan kelebihan dari Pick Up Service (pelayanan jemput bola) dari costumer (nasabah) kepada koperasi Sariah TKI Artha Mulya dan sebaliknya.
Eny Latifah, Devi Azlina Putri
doaj +1 more source
Effect of Corporate Social Responsibility on Business Sustainability: The Dual Mediation
: Companies are constantly trying to maintain customer trust and loyalty in an effort to preserve business sustainability. Implementing environmental concerns in the form of Corporate Social Responsibility (CSR) is expected to achieve both of these aims.
I Wayan Gde Sarmawa +2 more
doaj +1 more source

