Results 51 to 60 of about 40,864 (203)

Navigating Resource Tensions During Diversification in Ecosystems: Strategic Leadership Across Organizational Levels

Journal of Management Studies, EarlyView.
Abstract Ecosystem diversification extends joint value creation by developing new interdependencies between ecosystem actors while redeploying partners and their resources. Such diversification simultaneously generates tensions over ecosystem resources not controlled by the focal firm.
Ayomide Peter Alao, Saeed Khanagha, Hans Berends   +2 more
wiley   +1 more source

The Way Forward in Fashion e‐Commerce Returns: Enhancing Eco‐Efficiency

Journal of Business Logistics, Volume 47, Issue 4, October 2026.
ABSTRACT In fashion e‐commerce, about one in three orders is returned; however, firms keep offering free, fast returns driving these volumes even as they acknowledge the economic and environmental costs. Why do inefficient return practices persist? We argue that the answer is not a failure to optimize but a collective trap in which no single actor can ...
Claudia Colicchia, Maria Concetta Carissimi, Stella Viscardi, Martina Farioli, Pietro Evangelista, Fabrizio Dallari, Alessandro Creazza   +6 more
wiley   +1 more source

Challenging the "integration imperative": A customer perspective on omnichannel journeys

, 2021
Omnichannel literature largely assumes that retailers should integrate touchpoints across channels to promote seamless experiences. This paper challenges this assumption by exploring how perceived journey integration affects customer experience in ...
Jaakkola, Elina, Pizzutti, Cristiane, Panina, Ekaterina, Braz Becker, Larissa, Gasparin, Isadora, Yrjölä, Mika   +5 more
core   +1 more source

Omni-channel customer management processes in retail: An exploratory study on fulfillment-related options

Logistics Research, 2019
Omni-channel retailers systematically connect their sales and communication channels to create a seamless shopping experience. Influencing customers in their channel choices can result in reduced costs to serve customers and increased revenue.
Johannes Wollenburg, Andreas Holzapfel, Alexander Hübner   +2 more
doaj   +1 more source

Understanding Omnichannel Behavior:

Maketingu Janaru, 2020
In this paper, we applied several findings from multichannel research to understand customer-engagement behaviors, such as app use in an omnichannel environment, and explored the relationship between these behaviors and customer or retailer evaluations ...
Ushio Dazai, Akihiro Nishihara, Takashi Okutani, Hiroyuki Tsurumi   +3 more
doaj   +1 more source

An Omnichannel Retailing Operation for Solving Joint Inventory Replenishment Control and Dynamic Pricing Problems From the Perspective of Customer Experience

IEEE Access, 2023
Customer experience, a key element in the domain of omnichannel retailing, plays a vital role in attracting consumers. Implementing a new BOPS (buy online, pick up in store) strategy will not only affect the inventory structure and pricing strategy of ...
Guitao Xu, Kai Kang, Mengyao Lu
doaj   +1 more source

Current Trends and Future Research in Management Control for Sustainability in Retail

Business Strategy and the Environment, Volume 35, Issue 6, Page 8972-9005, September 2026.
ABSTRACT The growing emphasis on sustainability in the retail sector, driven by regulatory frameworks, market trends and consumer demand, has placed management control at the forefront of facilitating sustainability practices. Despite increasing academic interest in this area, the literature is fragmented and provides limited sector‐specific insight ...
Miguel Gil, Mart Ots, Timur Uman
wiley   +1 more source

Unveiling retail omnichannel challenges: developing an omnichannel obstacles scale

International Journal of Retail & Distribution Management
Purpose Retail omnichannel implementation faces barriers hindering accurate and efficient integration across marketing channels. Our desk examination identified a need for a broader perspective in investigating these barriers, moving away from a dominant, narrow approach.
Joanna Radomska, Arkadiusz Kawa, Monika Hajdas, Patrycja Klimas, Susana C. Silva   +4 more
openaire   +3 more sources

Modelling Sustainability Performance in Manufacturing Companies

Corporate Social Responsibility and Environmental Management, Volume 33, Issue 5, Page 6246-6263, September 2026.
ABSTRACT Nowadays, organisations need to operate with economic, social and environmental goals in mind. Indices objectively quantify such goals; hence, an organisation can develop and compare policies based on future index values. We propose a system dynamics‐based model of a manufacturing company that frames its operations in terms of a set of easily ...
Harol Andrey Avila‐Choconta, Liliana Ruiz‐Acosta, David Andrés Camargo‐Mayorga, Mario Andrés Muñoz   +3 more
wiley   +1 more source

An Efficient Simulated Annealing Algorithm for the Vehicle Routing Problem in Omnichannel Distribution

Mathematics
A variant of the vehicle routing problem (VRP) known as the Vehicle Routing Problem in Omnichannel Retailing Distribution Systems (VRPO) has recently been introduced in the literature, driven by the increasing adoption of omnichannel logistics in ...
Vincent F. Yu, Ching-Hsuan Lin, Renan S. Maglasang, Shih-Wei Lin, Kuan-Fu Chen   +4 more
doaj   +1 more source